Terms of service

By using the Glowmedx website and services, you agree to the following Terms of Service. Please read them carefully before placing any order.

By accessing or using the Glowmedx website, you agree to be bound by these Terms of Service and all applicable policies published on the site.
If you do not agree with any part of these terms, you should not use this website or place any orders.

All product names, images, logos, and trademarks displayed on this website are the property of their respective brand or trademark owners.
Glowmedx acts only as a reseller; product information, specifications, ingredients, usage instructions, and claims are based on details provided by the respective manufacturers or brands.
While reasonable efforts are made to keep information accurate and up to date, Glowmedx does not guarantee that product descriptions or other content on the website are complete, reliable, current, or error‑free.

Product prices, offers, and stock availability are subject to change at any time without prior notice.
Placing products in the cart or starting checkout does not guarantee availability; orders are confirmed only after successful payment and order confirmation.
Glowmedx reserves the right to cancel or refuse any order, in whole or in part, including (but not limited to) cases of:
- Incorrect or incomplete delivery address
- Payment failure, suspected fraud, or other payment-related issues
- Stock unavailability or discontinuation of a product
In case of order cancellation from our side after payment, any amount received for the cancelled items will be refunded as per our refund timelines and method.

Orders are shipped through third‑party courier and logistics partners. Estimated delivery timelines shown on the website are indicative only and not guaranteed.
Glowmedx is not responsible for delays, damage in transit, or non‑delivery caused by courier partners, incorrect addresses, force majeure events, or other circumstances beyond reasonable control.
Any shipping issues should be reported within the time frame mentioned in our shipping/returns policy, along with required proof (such as images or unboxing videos, if applicable).

Products (including skincare, haircare, cosmetics, supplements, or any product applied to skin/body) may react differently for different individuals depending on skin type, allergies, medical conditions, or usage.
Glowmedx is not responsible for any side effects, allergic reactions, or misuse of products purchased from the website.
A patch test is strongly recommended before full use, especially for skin, hair, or cosmetic products. In case of irritation or adverse reaction, discontinue use immediately and consult a qualified healthcare professional.
Information on the website is for general informational purposes only and should not be treated as medical advice. Always follow the instructions provided by the manufacturer/brand and consult a doctor if you have any health concerns.

To the maximum extent permitted by law, Glowmedx, its owners, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use of or inability to use the website
- Delays or failures in delivery by courier partners
- Errors or omissions in product information
- Product misuse, allergic reactions, or unsatisfactory results
Glowmedx’s total liability for any claim related to an order shall be limited to the actual amount paid by you for that order.

Glowmedx may update or modify these Terms of Service at any time without prior notice.
Continued use of the website after changes are posted will be deemed as your acceptance of the revised terms. It is your responsibility to review this page periodically.

For any questions, concerns, or order‑related support, you can reach the Glowmedx support team using the contact details provided on our Contact Us page.

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