Refund policy

Refund & Return Policy — Glowmedx

At Glow Medx, your satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

1. Eligible Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return only under the following conditions:

  • Expired Product

  • Wrong Product Received

  • Damaged Item

  • Product Leakage

  • Yes, I accept returns for defective and non-defective products
  • Yes, I accept exchanges

If your product meets any of the above conditions, you are eligible for a return and full refund.

We accept returns for both defective and non-defective products. Customers can request a return within 7 days of delivery. Products must be unused, in original packaging, and in resalable condition. Refunds or exchanges will be processed after inspection.

2. No Return Policy

All other purchases are non-returnable. This includes:

  • Change of mind

  • Incorrect selection (size, color, etc.)

  • General dissatisfaction not related to product defects

All products that do not fall under expired, wrong product, damaged, or leakage categories are covered by a strict No Return Policy.

3. Return Conditions

To be eligible for a return:

  • The item must be in the same condition as received — unused, unopened, with tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

4. How to Request a Return

To initiate a return, contact us at support@glowmedx.com within 7 days of delivery.

Once your return is approved, we will:

  • Arrange for product pickup

  • Provide return shipping details and instructions

Important: Returns sent without prior approval will not be accepted.

5. Damages and Issues

Please inspect your order upon receipt. If your item is damaged, has leakage, is expired, or is the wrong product, contact us immediately at support@glowmedx.com or +91 70737 51923 so we can resolve the issue promptly.

6. Items That Cannot Be Returned

We do not accept returns for:

  • Perishable goods (e.g., food, flowers, plants)

  • Personalized or custom items

  • Personal care and hygiene products (e.g., cosmetics, creams)

  • Flammable or hazardous materials

  • Sale or discounted items

  • Gift cards

7. Exchanges

To receive a different product, we recommend placing a new order once your eligible return is processed. This ensures faster service.

8. EU Orders – Cooling-Off Period

If you are ordering from within the European Union, you have the right to cancel or return your order within 7 days, for any reason. Returned items must be unused, in original condition, and accompanied by proof of purchase.

9. Refunds

Once we receive and inspect your return, we will notify you regarding approval.

If approved:

  • Your refund will be processed to the original payment method within 7 business days.

Please note:

  • Banks or payment providers may take additional time to reflect the refund.

  • If more than 7 business days have passed since approval and you haven’t received your refund, contact us at support@glowmedx.com.

📩 Contact for All Return & Refund Issues
Email: support@glowmedx.com
Phone: +91 70737 51923

Thank you for shopping with Glowmedx.